Ivvaṇḍi does NOT offer refunds or exchanges, however, we will offer a store credit which you can use towards a future purchase.

RETURNS:  

You have 7 days from your order delivery date to initiate or request a return.

To be eligible for a return, merchandise must be Unworn and unwashed in the same condition that you received it, with tags and in its original packaging. Notice: Any dirt, sweat, deodorant stains or marks of any kind will prevent items from being returnable.

All returns must be submitted via our online returns center. 

No clearance, sale items, bodysuits, or swimwear will be accepted.

The return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

 Items sent back to us without first requesting a return will not be accepted.

RETURN PROCESS

Once your return is submitted via our online portal here, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To reiterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected, we will sure a store credit via email that can be used towards future purchases.

FINAL SALE OR DISCOUNTED ITEMS:

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

Body suits, swim ware, and intimate apparel are FINAL SALE due to the delicate nature of the item.

 ORDER NOT DELIVERED OR RETURNED TO SENDER

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund, it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to info@ivvandibrand.com

 INTERNATIONAL ORDERS:

Ivvaṇḍi does NOT currently offer returns or exchanges, on orders shipped outside the USA; We’ll have to charge you $20 shipping (Unless it is a manufacturing defect, in these cases, we will gladly cover the charges.)

Please contact us at info@ivvandibrand.com within 10  days of order delivery.

CONTACT US

Please contact us a with any questions  info@ivvandibrand.com 

Our refund policy and associated Terms of Use are subject to change at our discretion.

 Updated 5.2023